Notice of Data Security Incident
CHARLOTTE, NC – Wiki Wiki Car Wash, LLC was informed on March 27, 2017 that our point-of- sale system experienced an intrusion last month. Our point-of-sale system is operated by a third-party platform provider and this provider experienced the intrusion. To date, the investigation indicates that the intruder placed malware on the point-of-sale system, and by doing so gained access to our customers’ payment card data, including the cardholder’s first and last name, payment card number, and security code.
If you used a payment card at any of our locations between the dates of February 6, 2017 and February 23, 2017, your payment card information may be at risk. Because we are unable to determine contact information for each customer whose information may be at risk, we are notifying our customers of this risk in this Substitute Notice.
What information was involved?
For those customers who used a payment card at our location(s) between the dates of February 6, 2017 and February 23, 2017, the information the intruder had access to includes the cardholder’s first and last name, card number and security code.
What are we doing?
Wiki Wiki Car Wash has worked with our third-party platform provider to remove the malware from its systems and our provider is actively monitoring the platform to safeguard personal information. We are offering one year of complimentary credit monitoring through Kroll to help alleviate any concerns affected customers may have. Our customers may visit the following website to enroll in this product: http://activate.kroll.com.
Our customers may also call 1-855- 223-7528 if they have questions about this incident and for more information about the identity protection product.